Ongoing Support & Training

/Ongoing Support & Training
Ongoing Support & Training 2016-12-29T06:33:41+00:00

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Dedicated Support and Training:

As the Interact Intranet authorised partner for Australia & New Zealand, ITD will become your main contact for all training and technical support for your Intranet solution.

As part of ITD’s partnering process with Interact, we are experts in the extensive deployment and configuration that comes with setting up a new Intranet, taking the heartache from your business and simplifying everything for you. We have access to specialised training and support in order to deploy this technology and your new intranet interface as well as training your staff.

Alongside this, ITD have extensive experience in all areas of this process including server requirements and configuration, eliminating any risk you have with dealing with training and support by third parties overseas.

Interact Access to Online Community – Get access to Interacts online community and network with Interact Experts and Intranet Professionals from other companies around the world.

Interact Access to Online Training Resources – Get access to Interacts wealth of online training resources including videos that will allow you to create an essential intranet.

Interact Support – Gain access to our online customer community and forums to get the answers to any questions or issues you may have. Access Online with Community Forum Support for 5 Accounts.

Interact Priority Email Support – If you have any questions regarding your intranet, you can email us and we will get back to you as a priority.

Interact Phone Support – If you have any issues or questions you can phone our dedicated support team who will be happy to talk things through.

Interact Training Session – Get online one to one training sessions with our Intranet Experts.

Software Updates – Interact Intranet is constantly evolving to become a better and more advanced intranet, as part of this process you will receive 12 software updates per year.

Ultimately, Interact Intranet is designed to be user friendly.

The “Drag and Drop” interface to make structural changes is readily utilised within many social media interfaces so it won’t be “unusual” for most users within your organisation to make small configuration changes. Alongside this, Interact also offers a chain of online support services however our expectation during deployment is that all unresolved issues will be escalated to ITD directly for action, therefore we will liaise with Interact on your behalf if need be. This is one of the core benefits of hosting your solution within Australia via ITD rather than the overseas cloud solution.